WELL, SOLDIER, LOOKS LIKE YOU COULD USE THE SAMS-E HELP DESK!
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Jul 21, 2011 The idea of sustaining mature software systems may seem mundane and less important than the acquisition and development of new systems. However the Standard Army Maintenance System-Enhanced is.
I'LL LET MY THREE TIER SET OF FRIENDS TELL YOU WHAT YOU NEED TO KNOW!
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The hardest part of getting help can be knowing who to ask or where to look for it. When it comes to SAMS-E problems, we've got you covered.
Before submitting a help desk ticket on your unit's SAMS-E system, contact your local Sustainment Automation Support Management Office (SASMO) for help. Your chain of command can direct you to the SASMO that serves your unit.
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TYPICAL ISSUES THAT TIER 1 SASMOS HANDLE INCLUDE NETWORK CONNECTIVITY (FOR EXAMPLE, IF YOU'RE UNABLE TO CONNECT TO A PRINTER), HARDWARE ISSUES (LIKE A COMPUTER RUNNING TOO SLOW), OR BASIC TROUBLESHOOTINS OF THE SYSTEM.
IF YOUR LOCAL SASMO IS UNABLE TO SOLVE THE PROBLEM, EITHER THEY OR YOU CAN SUBMIT A HELP REQUEST TO THE FT LEE CUSTOMER SUPPORT OFFICE (CSO) OR, IF YOU'RE DEPLOYED, TO YOUR REGIONAL AUTOMATED LOGISTICS ASSISTANCE TEAM (ALAT) VIA PHONE CALL, EMAIL OR INTERNET.
A TIER II HELP DESK TECHNICIAN CAN ASSIST WITH FUNCTIONAL PROBLEMS (FOR EXAMPLE, THE INABILITY TO CLOSE A WORK ORDER), PROVIDE GENERAL LOGISTICS INFORMATION (I.E., HOW DO I CREATE AN 026 REPORT?), OR CONDUCT MODERATE TROUBLESHOOTING.
IF THE TIER II HELP DESK IS UNABLE TO SOLVE YOUR PROBLEM, THEY WILL REQUEST ASSISTANCE ON YOUR BEHALF FROM THE TIER III HELP DESK.
YOUR HELP DESK TICKET IS THEN ELEVATED TO A TIER III HELP DESK TECHNICIAN.
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Note: You must go through the Tier II help desk before receiving assistance from the Tier III help desk.
THE TYPICAL ISSUES THAT TIER III SUPPORT TACKLE INCLUDE SOLVING DATA ERRORS (I.E., ORACLE DATABASE ERRORS), PERFORMING ANY NECESSARY CLEAN UP OF USER DATABASES (LIKE CONVERSION DATA UPDATES), AND EXECUTING HEAVY-DUTY TROUBLESHOOTING.
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HERE'S THE CONTACT INFORMATION YOU NEED TO GET HELP WITH SAMS-E
Customer Support Office at Ft Lee
DSN: 687-1051
Toll Free: (866) 547-1349
OCONUS: 312-687-1051
Fax: 804-734-2974
Email: leee.secl.cao@conus.army.mil
Submit a help request at the website:
https://s4if.lee.army.mil
Regional Automated Logistics Assistance Teams (ALATs)
ALAT-Iraq
DSN: (318) 433-2056/2962/2963/2964
Email: alat.north@us.army.mil
ALAT-Afghanistan
Kandahar (South)
DSN: (318) 421-6099
Email: alatafghanistan@swa.army.mil
ALAT-Afghanistan
Bagram (North)
DSN: (318) 431-3340
Email: bgralat@swa.army.mil
Kuwait Theater SASMO
DSN: (318) 430-5582
No portion of this article can be reproduced without the express written permission from the copyright holder.
ARE YOU TIRED OF NOT HAVING REPAIR PARTS ON HAND?
FRUSTRATED WHEN YOU HEAR YOUR UNIT'S BUDGET IS INSUFFICIENT TO REPAIR EQUIPMENT?
HERE'S ONE WAV TO HELP IMPROVE THE SITUATION ...
WHENEVER YOU MAKE A LOCAL PURCHASE USING AN IMPAC CARD, BE SURE TO ENTER A 'POST-POST/ DHA' (DEMAND HISTORY ADD) TRANSACTION IN SAMS-1E
THAT WAY, YOUR COMMAND CAN TRACK YOUR UNIT'S SPENDING AND PASS ON ACCURATE DEMAND INFORMATION TO THE SUPPLY SYSTEM.
THEN, AS DEMANDS BUILD OVER TIME, THE WHOLESALE SUPPLY SYSTEM IS BETTER ABLE TO SUPPORT YOUR UNIT'S MATERIEL NEEDS.
FAILURE TO ENTER MANUAL REQUISITIONS FOR LOCAL PURCHASE ITEMS CAN RESULT IN REDUCED UNIT FUNDING FOR MAINTAINING AND OPERATING VEHICLES, WATERCRAFT OR EQUIPMENT.
CONSISTENTLY REPORTING IMPAC PURCHASES HELPS ENSURE YOUR UNIT'S OPERATING AND MAINTENANCE COSTS ARE ACCURATELY CAPTURED FOR ANNUAL BUDGET REVIEWS.
STEP-BY-STEP INSTRUCTIONS FOR DOING POST-POST/DHA TRANSACTIONS ARE FOUND IN THE SUPPLY SECTION OF THE STANDARD ARMY MAINTENANCE SYSTEM--LEVEL 1 ENHANCED END USER MANUAL (EUM) (ALSO CALLED AISM-25-L21-AHN-ZZZ-EM, AUG 2005).
THE MANUAL CAN BE FOUND INSIDE THE SAMS PROGRAM.
Where to Find ALARACTs
Some of you need to track down All Army Activity (ALARACT) messages. The Army keeps an online database in AKO of ALARACTs going back to 1990. Folders are filed by year. Grab your CAC and check it out at: https://www.us.army.mil/suite/page/550282
While you're there, be sure to save the main folder to your AKO favorites so you can find it again.
Attention Army Mariners
Hunting for spare parts or TMs for your watercraft? The experts at TACOM in the Troop Support Group can help. Call DSN 330-6154, (586) 467-6154, or email: usarmy.detroit.tacom.mbx.ilsc-watercraft@mail.mil
AR 700-145 Hits the Streets
Instruction Manual
A new Army Regulation, AR 700-145, Item Unique Identification, covers policy and responsibilities for planning, acquiring and sustaining item unique identification for Army-managed items. It became effective 24 October 2012.
Download the new AR at: http://www.apd.army.mil/pdffiles/r700_145.pdf
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